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  3. The Trial, the End of a Subscription and How Long Your Sites Are Kept

The Trial, the End of a Subscription and How Long Your Sites Are Kept

What the fourteen-day trial allows you to do, what happens when it ends or when a subscription ends, the reminders sent, and how long your sites are kept.

Your account is always in one of these situations: on trial, subscribed, or without an active subscription. Nothing is ever deleted without notice, and taking out a subscription reopens everything instantly.

During the trial

The trial lasts fourteen days from the creation of the account, with no bank card. You create up to 3 sites and edit them; the publishable site can be published and shared, the others stay in reserve (see Publishable sites and sites in reserve). A banner shows the number of days remaining, and two emails warn you, seven days then one day before the end.

At the end of the trial or the subscription

  • Your site goes offline: its address displays a “site unavailable” page.
  • Your account switches to read-only: you can view everything, but editing, publishing and creating are suspended. A “Read-only account” banner offers Fix this.
  • Nothing is deleted. Taking out a subscription puts your site back online immediately, with no need to republish.

After a cancellation

A canceled subscription stays active until the end of the period already paid for, so your site stays online until then. After that, the account returns to the state of an account without a subscription (read-only, site offline), or resumes its trial if any days were left. Resume my subscription is possible at any time before the expiry date.

Deletion, six months later

An account left without a subscription is kept for six months after the end of the trial or the subscription. You receive an email one month after expiry, reminding you of the retention date, then a final one fifteen days before deletion. Without this notice, deletion never takes place. Once deleted, sites, media and data can no longer be recovered.

Two other read-only cases

  • Over capacity: your account has more sites than your plan allows. Fix this takes you to My websites: delete the extra sites, and read-only mode ends straight away.
  • Suspension: decided by us in the event of a breach of the terms and conditions. The account is neither purged nor reopened by a payment: write to us from the Contact page.