Forgotten password

How to receive a link by email to choose a new password, and what happens to devices you're already signed in on.

On the sign-in page, click Forgotten password?, enter your account email address and confirm. You'll receive an email with a link to choose a new password.

Didn't receive anything?#

• Check your spam / junk mail folder.
• Make sure you've entered the address the account was created with: to protect your data, we don't reveal whether an address is known to us or not.
• Wait a few minutes before requesting again: the number of requests is limited.

After the change#

All your devices are signed out: sign in again with the new password. If two-factor authentication is enabled, the code from the app is still required, as usual.