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  1. WebAcappella Tempo help
  2. Your Account
  3. Choosing and managing your subscription

Choosing and managing your subscription

The plans and what they include, signing up, the right of withdrawal, changing plan, cancelling, invoices and payment method.

Everything happens on the Subscription page of your account. Each plan gives you 3 sites, 1 of which can be online: see Publishable sites and sites in reserve. The prices shown include all taxes.

The plans

The plans, their prices and what they include are presented on the Subscription page of your account; the Technical limits link there details the caps for each one (pages, files, products, articles, AI credits). None of them takes a commission on your sales.

Signing up

  1. Choose the plan and the billing frequency: Annual (paid in advance for the year, with free months included) or Monthly (no minimum term).
  2. Enter your billing details: country, currency (fixed as of your first invoice), business or individual, name, company name, company registration number and intra-Community VAT number if you have one, address. A business without a VAT number can continue without one.
  3. Accept the terms and conditions and pay by card, on Stripe’s secure page. The subscription starts immediately.

Changing plan

On the Subscription page, Switch to this plan updates your subscription on a pro rata basis, with no new sign-up. A smaller plan that would leave your account over its limits (too many languages or products, for example) is blocked before payment, with the list of things to do first. Your price is fixed when you sign up, so a price increase in the catalog doesn’t affect you; a price decrease is offered to you.

Cancelling

The Cancel my subscription link, at the bottom of your subscription card, stops the payments. The subscription stays active until the end of the period already paid for, and your site stays online until then. As long as that date hasn’t passed, Resume my subscription cancels the cancellation. What happens next is described in The trial, the end of a subscription and keeping your sites.

Invoices and payment method

  • My invoices lists every invoice and every credit note, with a link to open it.
  • Payment method opens Stripe’s secure portal so you can update your card and your billing details. Cancelling and changing plan, on the other hand, can only be done from WebAcappella.
  • If your card expires, a banner reminds you at the top of your account area: update it so that your subscription continues.