Order management and customer accounts

1. Orders folder and customer areas on the server

Your entire store (settings, products, etc.) is stored in your WebAcappella FUSION project. However, each new order placed by a customer on your store will result in a file being added to the following folder on your server:

This folder will not be included in a WebAcappella backup. Order files are in open text format (JSON) and can be edited with any text editor. It is essential to back up this folder, especially if you change hosting servers.

Important: When restoring this folder to a new host, check that the file and folder permissions are correctly configured:

• 755 for folders
• 644 for files

2. Manage orders online

The WebAcappella toolbar provides access to a link to the order management page:

This page is only accessible after your site has been published. Here you can edit orders and change their status (payment confirmed, shipping in progress, etc.):

3. Delete orders

You can select and delete orders of your choice. These orders will not actually be deleted from your server but moved to the folder:

4. Back up orders

You can back up all orders stored on your server. This feature is useful for the store administrator, especially when changing hosting providers. Simply place this backup folder on the new hosting space and check the access rights for files and folders as mentioned above:

5. Export orders in CSV format

Orders can be exported in standard CSV format for integration and processing in a spreadsheet program such as Excel or LibreOffice:

The export is based on the selected year and month.