Problems sending emails

More and more hosting providers are imposing strict restrictions, particularly through anti-spam policies and supported or unsupported email addresses (in this regard, please note that more and more hosting providers require that an email address belonging to the domain name in question be used).

Please contact your hosting provider's support team for more information on this subject.

For clarification, we remind you that emails can be sent from the WebAcappella software contact form using two methods:

1. Using the form with PHP's mail function (default method in the software and highly recommended):

This is the simplest and most commonly used solution, as you just need to enter an email address in the field provided (see screenshot). Check with your hosting provider to find out the restrictions on using the mail function

2. Using the form via the SMTP protocol (very often blocked by hosting providers):

This system is very often blocked by shared hosting providers

We ask that you contact your hosting provider's support team to find out what solutions they offer for managing the PHP mail function.

The required PHP version is: 7.x or 8.x for the contact form. Please make the change from your hosting provider's customer interface or ask your hosting provider's technical support for advice.

We would also like to point out that hosting providers strongly recommend using an email address belonging to the domain name, but it is always possible to redirect this email to a Gmail or other address.

We do not provide technical support for sending issues, as these depend on the hosting provider's operating and configuration variables.