Tutorial for checking FTP - SFTP publication

WebAcappella uses a standard system for communicating with your hosting server (FTP - SFTP). Publication problems may be due to:

1. Incorrect FTP settings (the most common cause). 2. A temporary malfunction at your host. 3. A block on your computer (rare).

In order to find the source of the problem independently of WebAcappella, we suggest that you obtain FTP software (Filezilla works very well on Mac and Windows https://filezilla-project.org/download.php?type=client ) and follow these three steps

We are unable to provide assistance with putting a website online.

Our software uses a standard publishing system based on FTP or SFTP protocols, so the success of your website launch is directly linked to the proper setup of your hosting.

Manual publishing is possible using an FTP client such as FileZilla

1 - Connect to your hosting server

Enter the following information in the FTP software

1. The name of the FTP server called FTP Server/Host (usually in the form: ftp.myserverftp.com or in the form of an IP address: 12.34.56.789). 2. Your FTP username (Login). 3. Your FTP password.

If an error occurs, contact your hosting provider, as your settings may be incorrect or your hosting may be temporarily unavailable.

2 - Sending a test file to the server

Create a text file named hello.txt that will contain, for example, the text: Hello World! Using FTP software, select this file and send it to your hosting provider.

If an error occurs, check that the folder on the server is correct and has write permissions. If the error persists, ask your hosting provider for details about the folder in which you need to place your test file.

3 - Accessing your test file (hello.txt) on the Internet

Your file has been successfully uploaded to your server! The last step is to check that it can be accessed from your favorite web browser (Chrome, Firefox, Safari, Microsoft Edge, etc.).

Type the URL of your site followed by /hello.txt in your browser's address bar:

http://www.monsite.com/hello.txt

Your browser should display the contents of your test file: "Hello World."

If an error occurs even though step 2 was completed successfully, contact your host to check which folder to upload your test file to.

4 - Configuring the WebAcappella software

Once you have successfully completed the three previous steps, enter the FTP/SFTP settings in WebAcappella.

You will need to enter the FTP folder where you placed your test file in the "remote FTP folder" field in WebAcappella.