Problems sending mail

More and more hosting providers are imposing strong constraints through anti-spam policies and email addresses that are supported or not (in this regard, you should know that more and more hosting providers require that an email address belonging to the domain name concerned be used).

Please check with your hosting provider’s support for more information about this.

As an explanation, we remind you that the sending of emails from the WebAcappella software contact form can be done through 2 methods:

  1. Use of the form by the mail function of PHP (default method in the software and strongly recommended):

    This solution is the simplest and the most used, because you just have to fill in an email address in the field provided (see screenshot). Contact your web host to know the constraints of using the email function

  2. Use of the form by the SMTP protocol (very often blocked by the hosting company):

    This system is very often blocked in shared hosting companies

We ask you to dialogue with the support of your hosting provider by asking them in particular what solutions are proposed concerning the management of the mail function of PHP.

Note

The required PHP version is: 7.x for the contact form. Please make the modification from your hosting provider’s customer interface or ask for advice from your hosting provider’s technical support.

We would also like to point out that hosting providers strongly recommend the use of an email address belonging to the domain name, but it is always possible to create a redirection of this email to a Gmail address or other.

Warning

We do not provide technical support for sending problems, as they are dependent on the operating or configuration hazards of the hosting.