Tutorial for verifying FTP publishing - SFTP

WebAcappella uses a standard system of communication with the server of your hosting (FTP - SFTP) Publication problems can be due to :

  1. a bad setting of the FTP information (most frequent).

  2. a temporary malfunction at your host.

  3. a block on your computer (rare).

In order to find the origin of the problem independently of WebAcappella, we suggest you to get an FTP software (Filezilla works very well on Mac and Windows https://filezilla-project.org/download.php?type=client ) and to follow the 3 following steps

Warning

The technical assistance does NOT provide any support for FTP publications problems that do not depend on the WebAcappella’s designer company

1 - connection to your hosting server

Fill in the FTP software

  1. The name of the FTP server called FTP Server / Host (as a rule, this is in the form: ftp.monserveurftp.com or as an ip address: 12.34.56.789 )

  2. Your FTP login (Login)

  3. Your FTP password

Error

If an error occurs, contact your hosting provider, as your settings are incorrect or your hosting may be temporarily unavailable.

2 - Sending a test file to the server

Create a text file that you will name hello.txt which will contain for example the text : Hello Word ! Thanks to the FTP software, you will select this file and send it to your hosting

Error

If an error occurs, check that the folder on the server is correct and matches the folder with write permissions. If the error persists, ask your web host for details about the folder where you should put your test file.

3 - Access to your test file ( hello.txt ) on the Internet

Your file has been successfully uploaded to your server! The last step is to check its accessibility from your favorite Internet browser (Chrome, Firefox, Safari, Microsoft Edge,…)

http://www.monsite.com/hello.txt

Your browser should therefore display the content of your test file: “Hello World”

Error

If an error occurs after step 2 has been completed correctly, contact your web host to check in which folder to upload your test file

4 - WebAcappella software configuration

When the 3 previous steps have been successfully completed, enter the FTP/SFTP parameters in WebAcappella

Tip

It is the FTP folder in which you have uploaded your test file that you will have to transfer in WebAcappella in the field ‘remote FTP folder’.