Tutorial for checking FTP - SFTP publishing

WebAcappella uses a standard communication system with your hosting server (FTP - SFTP) Publication problems may be due to :

  1. incorrect FTP information settings (most frequent).

  2. a temporary malfunction at your host.

  3. a block on your computer (rare).

In order to find the source of the problem independently of WebAcappella, we suggest you install an FTP program (Filezilla works very well on Mac and Windows https://filezilla-project.org/download.php?type=client ) and follow these 3 steps

Warning

We are in no way in a position to provide assistance in setting up a website.

As our software uses a standard publishing system based on FTP or SFTP protocols, the success of your site’s online launch is directly linked to the correct set-up of your hosting.

Manual publication is possible using an FTP client such as FileZilla

1 - connecting to your hosting server

Enter the following in the FTP software

  1. The name of the FTP server, called FTP Server / Host (usually in the form: ftp.myftpserver.com or as an ip address: 12.34.56.789 )

  2. Your FTP login

  3. Your FTP password

Error

If an error occurs, please contact your hosting provider, as your settings may be incorrect or your hosting may be temporarily unavailable.

2 - Sending a test file to the server

Create a text file to be named hello.txt, containing the text: Hello Word! Using your FTP software, select this file and send it to your hosting

Error

If an error occurs, check that the folder on the server is correct and corresponds to the folder with write permissions. If the error persists, ask your hosting provider for details of the folder in which you should place your test file.

3 - Accessing your test file ( hello.txt ) on the Internet

Your file has been successfully uploaded to your server! The last step is to check its accessibility from your favorite Internet browser (Chrome , Firefox, Safari, Microsoft Edge,…)

http://www.monsite.com/hello.txt

Your browser should therefore display the contents of your test file: “Hello World”

Error

If an error occurs even though step 2 has been completed correctly, contact your web host to check where you should place your test file

4 - WebAcappella software settings

Once the previous 3 steps have been successfully completed, enter the FTP/SFTP parameters in WebAcappella

Tip

This is the FTP folder in which you uploaded your test file, which you’ll need to transfer to WebAcappella in the ‘remote FTP folder’ field.