Mail sending problems

More and more hosting providers are imposing strict constraints, notably through anti-spam policies and email addresses that may or may not be supported (on this subject, you should know that more and more hosting providers require that an email address belonging to the domain name in question be used).

Please check with your host support for more information.

For your information, there are 2 ways to send e-mails from the WebAcappella software contact form:

  1. Use of the form via PHP’s mail function (default method in the software and strongly recommended) :

    This is the simplest and most widely used solution, as all you have to do is enter an e-mail address in the appropriate field (see screenshot). Contact your web host to find out about the constraints of using the mail function

  2. Use of the form via SMTP protocol (often blocked by hosting providers):

    This system is often blocked by shared hosting providers

We ask you to contact your hosting provider’s support team to find out what solutions are available for managing PHP’s mail function.

Note

The PHP version required is: 7.x or 8.x for the contact form. Please make the change from your webhosting customer interface or ask your webhosting provider’s technical support for advice.

We would also like to point out that hosting companies strongly recommend the use of an email address belonging to the domain name, but it is always possible to create a redirection from this email to a Gmail or other address.

Warning

We do not provide technical assistance for shipping problems, as they depend on the vagaries of hosting operation or configuration.