Problems sending mail

More and more hosts are imposing strong constraints, in particular through anti-spam policies and email addresses that are supported or not (on this subject, you should know that more and more hosts require that an email address belonging to the domain name concerned be used).

Please check with your host’s support for more information on this.

As an explanation, we remind you that the sending of e-mails from the contact form of WebAcappella software can be done through 2 methods:

  1. Use of the form by the PHP mail function (default method in the software and strongly recommended):

    This solution is the simplest and the most used, because it is enough to fill in an email address in the field provided for this purpose (see screenshot). Contact your web host to find out about the constraints of using the email function

  2. Use of the form by the SMTP protocol (very often blocked by the host):

    This system is very often blocked by shared hosting providers

We ask you to contact your host’s support team and ask them what solutions are available for managing the PHP mail function.

Note

The PHP version required is: 7.x or 8.x for the contact form. Please make the modification from your hosting client interface or ask for advice from your hosting company’s technical support.

We would also like to point out that hosting companies strongly recommend the use of an email address belonging to the domain name, but it is always possible to create a redirection from this email to a Gmail or other address.

Warning

We do not provide technical support for sending problems, as they are dependent on the functioning or configuration of the hosting.